Effective Date: July 30, 2026

At Yernix, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund and Returns Policy carefully before requesting a return or refund.

Return Eligibility

You may request a return within 30 days of receiving your order, provided that the item meets the following conditions:

• The product is unused and unworn.
• The item is in its original condition.
• All original packaging, tags, manuals, and accessories are included.
• The product is free from damage caused by misuse or accidental handling.
• A valid proof of purchase or order confirmation is provided.

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

For hygiene, safety, or other reasons, the following items cannot be returned unless they arrive damaged or defective:

• Gift Cards
• Clearance or Final Sale Items
• Personalized or Customized Products
• Products showing signs of wear, damage, or alteration after delivery

Damaged or Incorrect Orders

If you receive:

• A damaged product
• A defective item
• The wrong item
• An incomplete order

Please contact us within 48 hours of delivery with clear photos of the product and packaging. Our support team will review your request and arrange a replacement or refund where applicable.

Return Process

To request a return:

1. Contact our customer support team with your order number.
2. Wait for return authorization and instructions.
3. Securely pack the item in its original packaging.
4. Ship the item using the recommended return method.
5. Once received and inspected, we will notify you of the status of your return.

Unauthorized returns may not be accepted.

Refund Process

After we receive and inspect your returned item:

• You will receive a confirmation email regarding the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method.
• Processing times may vary depending on your bank or payment provider.

Please note that shipping charges are generally non-refundable unless the return is due to our error.

Exchanges

We replace products only if they are:

• Damaged upon arrival
• Defective
• Incorrectly shipped

If you need an exchange for the same item, please contact our customer support team for assistance.

Return Shipping

Customers are generally responsible for return shipping costs unless:

• The wrong item was shipped.
• The product arrived damaged.
• The item is confirmed to be defective.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking.

Order Cancellation

Orders may be canceled before they have been processed or shipped.

Once an order has been dispatched, it cannot be canceled and must follow the return procedure after delivery.

Late or Missing Refunds

If you have not received your refund:

• Check your bank account again.
• Contact your credit card provider or payment service.
• Processing times may vary depending on your financial institution.

If you still have not received your refund after allowing sufficient processing time, please contact our support team.

Policy Updates

Yernix reserves the right to update or modify this Refund and Returns Policy at any time. Changes will become effective immediately upon publication on this page.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team through our Contact Us page or support email.

We appreciate your trust in Yernix and are committed to ensuring every customer enjoys a smooth, fair, and reliable shopping experience.