Effective Date: July 30, 2026

At Yernix, we are committed to delivering your order safely and efficiently. This Shipping Policy outlines how we process, ship, and deliver orders placed through our website.

Order Processing

All orders are processed after payment has been successfully received and verified.

• Orders are typically processed within 1–3 business days.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak seasons, promotional events, or holidays, processing times may be slightly longer.

Once your order has been processed, you will receive a confirmation email with shipping details.

Shipping Time

Estimated delivery times vary depending on your location and shipping method.

Typical delivery estimates include:

• Domestic Orders: 3–7 Business Days
• International Orders: 7–15 Business Days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Charges

Shipping charges are calculated during checkout based on:

• Delivery destination
• Shipping method selected
• Package weight and dimensions

From time to time, Yernix may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (where available).

Tracking updates are provided by the shipping carrier and may take some time to appear after dispatch.

Delivery Address

Customers are responsible for providing an accurate and complete shipping address.

Yernix is not responsible for delays or failed deliveries resulting from:

• Incorrect addresses
• Incomplete address information
• Incorrect contact details provided during checkout

If an order is returned due to an incorrect address, additional shipping charges may apply for reshipment.

International Shipping

We ship to selected international destinations.

International customers may be responsible for:

• Customs duties
• Import taxes
• VAT or local government fees
• Customs clearance charges

These charges are determined by your local customs authority and are not included in the purchase price unless otherwise stated.

Delayed Deliveries

While we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

• Weather conditions
• Customs inspections
• Courier service disruptions
• Public holidays
• Natural disasters
• High order volumes

Yernix is not liable for shipping delays caused by third-party carriers or unforeseen events.

Lost or Damaged Packages

If your package is lost during transit or arrives damaged:

• Contact our customer support team as soon as possible.
• Provide your order number and supporting photos if applicable.
• We will work with the shipping carrier to investigate the issue and provide an appropriate resolution.

Failed Delivery Attempts

If delivery cannot be completed because:

• No one is available to receive the package.
• The shipping address is incorrect.
• The package is refused.

The order may be returned to us. Additional shipping charges may apply for resending the package.

Order Status

You can monitor the progress of your shipment using the tracking information provided after dispatch.

If you experience any issues with tracking or delivery, our customer support team will be happy to assist you.

Policy Updates

Yernix reserves the right to update this Shipping Policy at any time without prior notice. Any changes will be posted on this page and become effective immediately upon publication.

Contact Us

If you have any questions regarding shipping, delivery times, or your order status, please contact our customer support team through our Contact Us page or support email.

Thank you for shopping with Yernix. We appreciate your trust and are committed to delivering your order with care, reliability, and exceptional service.